Our delivery methods
We enable you to chose several shipping solutions for the following carriers, all with tracking number :
We ship worldwide, as long as our carrier enables us to send to your country we will send it. Europe, US, South America, Africa, Oceania, Asia, anywhere.
One Year Warranty
Since we provide international shipping, we guarantee you that your package will arrive safe. In any case, it is advised to take pictures of your package on arrival and when opening it. If anything is missing or broken (spare part, component), we will ship you back the missing component for free by air.
If you have an issue with our products on arrival, contact us first, send us pictures of your specific matter and we'll do our best to fix it.
Prior to arrival to your home your package will go through customs, usually you have nothing to do, the delivery company is taking care of it. Especially DHL/EMS packages are going very quickly through customs.
There might be a customs fee to pay (to the delivery company on behalf of customs), here is how it works :
- There is usually a higher limit where no fee as to be paid, around 150USD$, under that limit you'll have nothing to pay;
- The value of the product equals declared value + shipping fee;
- Many companies under declare the value of the product below 100USD$, however it is not always efficient as the customs might ask an invoice or the payment proof;
The customs fee, if there is one to pay, is calculated like this :
- Processing fee (usually a few USD$/EUR);
- Customs fee (Depends on the category of products);
- VAT fee (around 20% in EU, every country is different : https://en.wikipedia.org/wiki/Value-added_tax#Tax_rates)
Packages are generally dispatched within 2 days after receipt of payment however some bigger machines or orders could take up to 5 days depends on your requirements. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Our website will calculate the shipping fees during checkout.
Boxes are amply sized and your items are well-protected.